For ecommerce and DTC founders

Build the operations team your store needs in 14 days.

Customer support, order operations, returns, and marketing coordination handled by Strategic Support Partners trained on your stack before they start.

Get the Ecommerce hiring playbook → Book a Sphere Match call

SSP

Pre-vetted. Playbook-trained. Trained against the Sphere Standard before they start.

14dFrom signed contract to first working day

1:1Dedicated to your brand alone

Q4Scale up for peak, scale down clean

30dFree replacement in the first 30 days

Where ecommerce brands get stuck

Hourly offshore platforms break under volume. Founders end up running customer service themselves.

Ticket volume that scales faster than your team

Black Friday hits, ad spend ramps, and suddenly you are 200 tickets behind. Hourly contractors clear tickets, but cannot make judgment calls on returns, replacements, or VIP customers.

Tool-trained, not brand-trained

Generic offshore staff get trained on Shopify or Klaviyo in the abstract. They are not trained on your return policy, your tone of voice, or your VIP rules.

Pooled coverage means no continuity

When the assistant rotates between accounts, your customers get inconsistent answers. Repeat buyers notice. The lifetime value math breaks.

How SphereAssist works for ecommerce

A Strategic Support Partner trained on your brand's specific rules, not just your tools.

Trained on your store's playbook before day one

We document your return policy, your replacement rules, your VIP segments, and your brand voice. The SSP trains on it before they touch a ticket.

Dedicated to your brand, never pooled

Your SSP works for one store. No rotation. No shared knowledge. Repeat customers get the same tone and the same judgment every time.

Built to scale through your peak season

Add a second SSP for Q4. Drop them clean in January. Month-to-month, no annual lock.

SphereAssist vs BruntWork

How we compare, line by line.

BruntWork bills by the hour and pools customer service staff across hundreds of stores. The model works for raw ticket-clearing. It breaks down the moment your brand needs judgment, voice, or continuity.

Pricing model

BruntWork: Hourly

Per-role engagement

Trained on your store's playbook

Generic onboarding

Sphere Playbook with your policies

Dedicated to your store

Pool model

One SSP, one store, one Playbook

Brand voice training

Not standard

Documented in your Playbook

Time to start

5 to 10 days

14 days with Playbook training included

Free playbook

The Ecommerce Founder's Offshore Team Playbook

A 12-page guide to building a customer service and operations team that protects your brand voice and scales through peak season.

The peak-season staffing math (Q4 ticket volume vs SSP capacity)
The brand-voice training framework every offshore vendor should follow
The Sphere Playbook structure for ecommerce customer support
A redacted Sphere Playbook excerpt for a Customer Success Partner role

Roles we place for your industry

Strategic Support Partner roles built for ecommerce brands

Customer Success Partner

Ticket triage, returns, replacements, VIP handling

Order Operations Partner

Order processing, fulfillment coordination, exception handling

Marketing Support Partner

Email campaign coordination, content scheduling, ad ops support

Inventory and Reporting Partner

Stock monitoring, supplier follow-up, sales reporting

What clients say

We brought on one SSP for Q4 and the tickets cleared in 24 hours instead of 72. Our 5-star reviews jumped. The brand voice stayed ours.

Founder, DTC apparel brand (real attribution pending release)

Book a 30-minute Sphere Match call for your store.

We map your current ticket volume, the roles draining your team, and what your first Sphere Playbook would look like for your brand. No pitch deck. No long contracts. If we are not the right fit, we will tell you within 15 minutes.

Book the call →